FAQ
Frequently Asked Questions
Find answers to our most frequently asked questions about our services, processes, pricing, and support to help you make informed decisions with confidence.
Frequently Asked Questions
Everything You Need to Know Before Getting Started
Have questions about our services, pricing, timelines, or how we work? Explore answers to some of the most common questions about working with Canada Growth Partners Advisory Inc. If you still have questions, our team is happy to help.
General Questions
01
What services does Canada Growth Partners Advisory Inc. offer?
We provide integrated business, branding, creative, digital, and ongoing support services designed to help entrepreneurs and growing businesses at different stages of their journey.
Our six core service areas are Launch, Build, Brand, Go Online, Grow and Maintain.
Our six core service areas are Launch, Build, Brand, Go Online, Grow and Maintain.
02
Do you work with clients across Canada?
Yes. We work with clients remotely across Canada through virtual consultations, online collaboration, and digital project delivery.
Some services, particularly business registration and administrative support, may depend on the applicable jurisdiction and the specific requirements of the client.
Some services, particularly business registration and administrative support, may depend on the applicable jurisdiction and the specific requirements of the client.
03
Do you only work with new businesses?
No. We work with entrepreneurs, startups, and established businesses.
Whether you're developing a new business idea, strengthening your operations, refreshing your brand, creating a new website, improving your marketing, or looking for ongoing support, we can help you identify the services that best fit your current needs.
Whether you're developing a new business idea, strengthening your operations, refreshing your brand, creating a new website, improving your marketing, or looking for ongoing support, we can help you identify the services that best fit your current needs.
Working With Us
04
How do I get started?
Start by contacting us through our website and telling us a little about your business and the support you need.
We'll review your inquiry, discuss your goals where necessary, and recommend the most appropriate service, package, or next step.
We'll review your inquiry, discuss your goals where necessary, and recommend the most appropriate service, package, or next step.
05
How does your project process work?
Our process generally begins with understanding your needs and defining the scope of the project. Depending on the service, this may be followed by a consultation, proposal or quotation, project planning, service delivery, revisions where applicable, final approval, and project completion.
The exact process and deliverables will depend on the service or package you select.
The exact process and deliverables will depend on the service or package you select.
06
Can I customize a service package?
Our packages are structured to provide a clearly defined set of services and are generally offered as listed.
If you need services that are not included in a package, additional services may be purchased separately. For projects with unique or more complex requirements, we may recommend a customized scope of work where appropriate.
If you need services that are not included in a package, additional services may be purchased separately. For projects with unique or more complex requirements, we may recommend a customized scope of work where appropriate.
Payments & Pricing
07
What payment methods do you accept?
Available payment methods will be provided on your invoice or during the payment process. Payment options may vary depending on the service, transaction amount, and client location.
08
Do you require a deposit?
Yes. Unless otherwise stated in writing, most one-time projects require a 70% non-refundable deposit before work begins.
The remaining balance is payable according to the payment schedule outlined in your proposal, invoice, or service agreement. Some services may require full payment in advance or follow a different payment structure.
The remaining balance is payable according to the payment schedule outlined in your proposal, invoice, or service agreement. Some services may require full payment in advance or follow a different payment structure.
09
Are your prices listed in Canadian Dollars?
Yes. Unless otherwise stated, prices displayed on our website are in Canadian dollars (CAD).
Applicable taxes, government fees, third-party costs, software, printing, advertising spend, or other external expenses may be charged separately unless expressly included.
Applicable taxes, government fees, third-party costs, software, printing, advertising spend, or other external expenses may be charged separately unless expressly included.
10
Do you offer monthly payment plans?
Payment arrangements depend on the service or package selected.
Some services may offer milestone payments, recurring monthly billing, memberships, or other payment structures. Any available payment terms will be clearly stated before you commit to the service.
Some services may offer milestone payments, recurring monthly billing, memberships, or other payment structures. Any available payment terms will be clearly stated before you commit to the service.
Project Timelines
11
How long does a project usually take?
Project timelines vary depending on the service, scope, complexity, current project schedule, and how quickly required information, materials, feedback, and approvals are provided.
We will provide an estimated timeline based on your specific project before or at the beginning of the engagement.
We will provide an estimated timeline based on your specific project before or at the beginning of the engagement.
12
What could delay my project?
Projects may be delayed when required content, documents, images, account access, feedback, approvals, or other information are not provided on time.
Changes in project scope, additional revision requests, third-party technical issues, and circumstances outside our reasonable control may also affect the timeline.
Changes in project scope, additional revision requests, third-party technical issues, and circumstances outside our reasonable control may also affect the timeline.
Communication
13
How will we communicate during the project?
Most project communication takes place through email, with scheduled telephone or virtual meetings used when appropriate.
Using clear communication channels helps us maintain accurate project records and keep important decisions, approvals, and feedback organized.
Using clear communication channels helps us maintain accurate project records and keep important decisions, approvals, and feedback organized.
14
Will I receive project updates?
Yes. The frequency and type of updates will depend on the nature and duration of your project.
For larger projects, we generally communicate at key milestones and whenever feedback, information, or approval is required.
For larger projects, we generally communicate at key milestones and whenever feedback, information, or approval is required.
Revisions
15
Are revisions included?
Revisions are included where specified in the service or package you purchase.
The number and scope of revision rounds vary by service. Additional revisions or requests that change the approved direction or original scope may be subject to additional fees.
The number and scope of revision rounds vary by service. Additional revisions or requests that change the approved direction or original scope may be subject to additional fees.
16
What happens if I request changes after the project is completed?
Changes requested after final approval and project completion are generally considered new work and may be quoted separately.
Clients with an applicable maintenance plan, membership, or ongoing support arrangement may have certain updates included according to the terms of their plan.
Clients with an applicable maintenance plan, membership, or ongoing support arrangement may have certain updates included according to the terms of their plan.
Ownership & Deliverables
17
Who owns the final design or website?
Ownership and usage rights depend on the type of service and the terms of your agreement.
Once all required payments have been received, clients generally receive the rights to the approved final deliverables specified in their service agreement. Canada Growth Partners retains ownership of its pre-existing intellectual property, proprietary processes, templates, working files, unused concepts, and other materials not expressly transferred to the client.
Third-party materials remain subject to their applicable licences.
Once all required payments have been received, clients generally receive the rights to the approved final deliverables specified in their service agreement. Canada Growth Partners retains ownership of its pre-existing intellectual property, proprietary processes, templates, working files, unused concepts, and other materials not expressly transferred to the client.
Third-party materials remain subject to their applicable licences.
18
Will I receive my original design files?
You will receive the final file formats included in the service or package you purchase.
Editable files, source files, working files, or specialized formats are not automatically included with every service. Where they are included, this will be stated in the applicable package or agreement.
Editable files, source files, working files, or specialized formats are not automatically included with every service. Where they are included, this will be stated in the applicable package or agreement.
Printing
19
Do you provide printing services?
We primarily provide professional print-ready design files and may coordinate printing through third-party printing providers where available.
Printing, shipping, delivery, and other third-party costs are quoted separately unless expressly included in your service.
Printing, shipping, delivery, and other third-party costs are quoted separately unless expressly included in your service.
Website Maintenance
20
Do I need website maintenance after my website is launched?
Regular website maintenance is strongly recommended to help keep your website updated, secure, functional, and performing effectively.
Our Website Maintenance & Support services provide ongoing assistance for businesses that prefer professional support after launch.
Our Website Maintenance & Support services provide ongoing assistance for businesses that prefer professional support after launch.
21
Can you maintain a website you didn't build?
In many cases, yes.
Before accepting an existing website for ongoing maintenance, we will review its platform, setup, condition, and technical requirements. Any existing issues that need to be resolved before ongoing maintenance begins may be quoted separately.
Before accepting an existing website for ongoing maintenance, we will review its platform, setup, condition, and technical requirements. Any existing issues that need to be resolved before ongoing maintenance begins may be quoted separately.
22
Is website hosting included?
Hosting is not automatically included with every website design or maintenance service unless specifically stated in the package or agreement.
We can provide guidance regarding suitable third-party hosting options, but hosting fees and services may be billed directly by the selected provider.
We can provide guidance regarding suitable third-party hosting options, but hosting fees and services may be billed directly by the selected provider.
Business Startup & Registration
23
Can you help me choose a business structure?
We can help you understand and compare common business structures and provide general business information to support your decision-making.
We do not provide legal, tax, or accounting advice and do not make legal determinations about which structure you should select. Where appropriate, you should consult a qualified lawyer, accountant, or tax professional before making your final decision.
We do not provide legal, tax, or accounting advice and do not make legal determinations about which structure you should select. Where appropriate, you should consult a qualified lawyer, accountant, or tax professional before making your final decision.
24
Can you register my business for me?
We provide administrative assistance throughout the business registration process, including helping you prepare required information and complete applicable registration forms.
Where permitted and authorized, we may also assist with submitting certain applications on your behalf. Government fees and third-party costs are separate unless expressly included.
Our services do not guarantee approval and do not constitute legal, tax, accounting, immigration, or financial advice.
Where permitted and authorized, we may also assist with submitting certain applications on your behalf. Government fees and third-party costs are separate unless expressly included.
Our services do not guarantee approval and do not constitute legal, tax, accounting, immigration, or financial advice.
Memberships & Ongoing Support
25
What are Business Growth Memberships?
Our Business Growth Memberships provide ongoing access to selected business, creative, website, content, and marketing support services based on the membership level you choose.
Each membership has its own included services, usage limits, and terms. Review the applicable membership details carefully before enrolling.
Each membership has its own included services, usage limits, and terms. Review the applicable membership details carefully before enrolling.
26
Can I switch membership plans at any time?
Membership plan changes are subject to the terms of your membership agreement.
Because our memberships may involve a defined commitment period and reserved service capacity, clients should not assume that plans can be changed from month to month. Contact us if your business needs change and we will review the available options with you.
Because our memberships may involve a defined commitment period and reserved service capacity, clients should not assume that plans can be changed from month to month. Contact us if your business needs change and we will review the available options with you.
27
Can I cancel my membership?
Cancellation is governed by the commitment and cancellation terms of your specific membership agreement.
Where a membership has a minimum commitment period, cancellation does not automatically remove payment obligations for the remainder of that commitment. Please review the applicable membership terms before enrolling.
Where a membership has a minimum commitment period, cancellation does not automatically remove payment obligations for the remainder of that commitment. Please review the applicable membership terms before enrolling.
Support
28
What happens after my project is finished?
Once your project is complete and all required payments have been received, we will provide the final deliverables included in your service.
If you need additional assistance afterward, you can engage us for another project or explore our ongoing Website Maintenance & Support services and Business Growth Memberships.
If you need additional assistance afterward, you can engage us for another project or explore our ongoing Website Maintenance & Support services and Business Growth Memberships.
29
Do you guarantee business or marketing results?
No. While our services are designed to support stronger business foundations, professional branding, digital visibility, and growth, we cannot guarantee specific business outcomes.
Results can be affected by market conditions, competition, budgets, implementation, customer behaviour, third-party platforms, and many other factors outside our control.
Results can be affected by market conditions, competition, budgets, implementation, customer behaviour, third-party platforms, and many other factors outside our control.
30
How can I contact Canada Growth Partners?
You can contact us through our website contact form, by telephone, or by email at info@canadagrowthpartners.ca.
We'll respond as soon as reasonably possible during our regular business hours.
We'll respond as soon as reasonably possible during our regular business hours.
Still Have Questions?
Didn’t find the answer you were looking for? Tell us what you need help with, and we’ll help you identify the right service or next step for your business.
Helping entrepreneurs and businesses launch, build, brand, go online, grow, and maintain a strong foundation for long-term success.
Quick Links
Get In Touch
Helping entrepreneurs and businesses launch, build, brand, go online, grow, and maintain a strong foundation for long-term success.